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AI Agents at Work: The New Era of Services as Software

Experience a new model of technology delivery, where AI agents build, test, and manage applications like living software systems that continuously learn and improve.

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Insurance
digital transformation

How Services as Software (SaS) is Redefining Technology Delivery

IT services have long relied on manual effort, fragmented tools, and reactive processes. Even SaaS, for all its efficiency, remains static and product-bound, unable to adapt to constant change.

SaS represents a new way forward: With Agentic AI at its core, Services as Software transforms technology delivery from people-driven to platform-powered. AI agents act as digital engineers - building, testing, and managing applications that continuously learn, adapt, and optimize themselves.

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Services as Software: Redefining the Future of Enterprise IT

Beyond SLAs: Your Roadmap to Outcome-Driven, Experience-Centric IT

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Services as Software: Redefining the Future of Enterprise IT

Beyond SLAs: Your Roadmap to Outcome-Driven, Experience-Centric IT

SaS by Quinnox: Agentic AI across the Software Delivery Lifecycle

Our Services as Software model extends intelligence across the entire SDLC - from building to testing to managing applications. Each layer is powered by Agentic AI and autonomous AI agents that deliver faster, smarter, and continu ously optimized outcomes.

Application Development as Software (ADaS) Application Testing as Software (ATaS) Application Management as Software (AMaS) Application Testing as Software (ATaS)
Customer 360

Application development has traditionally been labor-intensive, with long cycles, extensive human intervention, and a heavy reliance on manual coding, integration, and deployment. With QoCreate, our AI-enabled software development platform, enterprises can accelerate requirement gathering, coding, testing, and production through automation, predictive insights, and self-healing, delivering faster, smarter, and more reliable releases. With ADaS, Quinnox transforms application development into a software-defined, AI-augmented process.

Testing is one of the most critical but historically inefficient parts of the SDLC. Traditional QA often focuses on “finding bugs” rather than ensuring business resilience and customer experience. Qyrus, our AI-powered test automation platform brings intelligence, autonomy, and scalability to every phase of software testing, from web and mobile to APIs, SAP, and more. 

With no-code automation, real device/browser testing, and seamless integrations, Qyrus helps you accelerate quality at scale with digital transformation, so you can release faster, with confidence. ATaS, powered by Qyrus redefines testing as an AI-powered, outcome-driven service, where quality is measured by business continuity and experience assurance. 

Smart Trucking

Application Management has historically been plagued by ticket overload, firefighting, and knowledge loss. Enterprises spend billions annually just to “keep the lights on.” Qinfinite, our AI-powered Intelligent Application Management (iAM) platform, empowers enterprises to continuously operate, modernize, and innovate their applications. AMaS, powered by Qinfinite brings self-healing, autonomous application management, where AI agents take ownership of incident prevention and resolution.

Testing is one of the most critical but historically inefficient parts of the SDLC. Traditional QA often focuses on “finding bugs” rather than ensuring business resilience and customer experience. Qyrus, our AI-powered test automation platform brings intelligence, autonomy, and scalability to every phase of software testing, from web and mobile to APIs, SAP, and more. 

With no-code automation, real device/browser testing, and seamless integrations, Qyrus helps you accelerate quality at scale with digital transformation, so you can release faster, with confidence. ATaS, powered by Qyrus redefines testing as an AI-powered, outcome-driven service, where quality is measured by business continuity and experience assurance. 

Why Enterprises Choose Quinnox for Services as Software

Enterprises across industries trust Quinnox to bring intelligence, autonomy, and measurable outcomes to every stage of technology delivery. Our SaS model stands apart because it’s built on deep engineering expertise, platform-driven execution, and real-world impact. 

Every service is powered by Agentic AI, enabling autonomous decision-making, continuous optimization, and cross-platform learning across development, testing, and operations.

Our trio of platforms — QoCreate, Qyrus, and Qinfinite - work together as a single digital fabric, ensuring seamless data flow and intelligence continuity across the SDLC.

Move beyond SLAs to BLAs (Business Level Agreements) and XLAs (Experience Level Agreements), where success is measured not by effort, but by business impact and user experience.

Decades of building and managing mission-critical platforms for global enterprises, now re-engineered with AI-first design principles.

Consume services like software - flexible, composable, and continuously evolving. Scale capabilities instantly without dependency on large teams or manual effort.

Real results that redefine what IT can deliver – faster, smarter, and fully outcome-focused.

Faster release velocity
MTTR reduction through self-healing automation
Reduction in cost of ownership
Improvement in productivity
Focus on outcomes — BLAs & XLAs

Case Studies

See how we have collaborated with our clients to make a significant difference in their journey with our solutions and services.

Customer Experience

Quinnox Helps a Leading Global Beverage Company Overcome Complex Integration Challenges to Enhance Customer Engagement and Streamline Business Processes 

A globally renowned soft drink company operating across nine countries, faced the aftermath of mergers and acquisitions, resulting in disparate systems and processes. The need for a sophisticated customer engagement platform (CEP) was critical to foster seamless interactions and drive revenue growth

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Testing

Quinnox Enables Monument Bank’s Digital First Goals

Quinnox helped Monument deliver complex cross-product customer journeys with our automated proprietary Qyrus platform via client onboarding, account opening, transactions, lending origination, and client servicing journeys.

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Qinfinite

How Quinnox Helped a Retail Leader Achieve 45% Reduction in Operational Cost with Qinfinite

Discover how Quinnox helped a global retailer reduce operational costs by 45% and MTTR by 95% with Qinfinite's AI-powered IT automation platform.

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Quinnox is FSQS Registered

Quinnox is proud to achieve FSQS Registered status, showcasing our compliance with industry regulations and governance controls. This milestone strengthens our position as a trusted partner for major UK Banks and Financial Institutions.

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Emerging trends in insurance

The insurance industry needs to re-evaluate its business models to align itself with changing customer expectations

Digital disruptors

From omnichannel to multi-experience

Digital disruptors

Digital disruptors go beyond traditional channels and deliver products seamlessly across touchpoints.

Dynamic customer engagement

Dynamic customer engagement

Dynamic customer engagement

As customers re-evaluate their expectations, insurance companies must respond proactively.

Agile and speedy processing

Agile and speedy processing

Agile and speedy processing

Speedy transaction processing and modernized processes are essential to deliver personalized services.

InsurTech partnerships

Growth of InsurTech partnerships

InsurTech partnerships

Insurers are expected to collaborate with Insurtech providers to deliver better products.

Voices of our Clients

CTO, a Digital bank headquartered in UK

“There were a lot of test platforms out there that do mobile or web or API testing. The beauty of Qyrus is that you can build a scenario and string add in components of all of those three to create an end-to-end scenario. And that is what we found to be most impressive in Qyrus.”

CTO, a Digital bank headquartered in UK

CTO, a Digital bank headquartered in UK

Test and Release Manager, Digital bank in UK

"With the dashboard that it provides for ease of reporting because it's a codeless platform, Qyrus allowed us to get up and running very quickly."

Test and Release Manager, Digital bank in UK

Test and Release Manager, Digital bank in UK

CTO, a Digital bank headquartered in UK

"With every release that we were doing, the testing time kept increasing due to regression testing. This was not sustainable as it took time from the testing and business users - people in the lending, client servicing, and savings teams - away from their other core responsibilities."

CTO, a Digital bank headquartered in UK

CTO, a Digital bank headquartered in UK

CTO, a Digital bank headquartered in UK

"To me, the biggest benefit we got (from Qyrus) is the repeatability of the release cycles because the regression is now fully automated. Where previously, the cycle kept increasing due to the regression, now the release cycle is not going to increase."

CTO, a Digital bank headquartered in UK

CTO, a Digital bank headquartered in UK

CTO, a Digital bank headquartered in UK

"We found a model (with Qyrus) that works for us as we have a couple of people on our team working with a larger team in Quinnox to deliver automation test cases faster at scale. This is possible because the professional services charges are very reasonable given the labor arbitrage advantages."

CTO, a Digital bank headquartered in UK

CTO, a Digital bank headquartered in UK

Insights

Our latest thinking on major trends in digital technology and business design. Stay in the know about all things digital with our articles, points of view, and more!

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Boosting Business Efficiency and ROI: Strategic Insights from Forrester TEI on Qyrus  

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Application Modernization: Top 7 Approaches to Break the Legacy Conundrum

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Boosting Business Efficiency and ROI: Strategic Insights from Forrester TEI on Qyrus  

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Application Modernization: Top 7 Approaches to Break the Legacy Conundrum

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Frequently Asked Questions (FAQs)

Why is software testing and QA important in insurance?

Software testing and QA are vital to ensure the reliability and security of systems handling sensitive customer data.They prevent costly errors, enhance user experiences, and maintain regulatory compliance.

Are there any challenges in implementing intelligent automation in insurance?

Insurance company  faces challenges like legacy systems, data integration, and employee resistance. Overcoming these hurdles involves comprehensive planning, change management, and retraining.

How will automation impact insurance?

Automation promises efficiency gains in underwriting, claims processing, and customer service, enabling insurers to lower costs, improve accuracy, and offer more competitive rates.

How does testing enhance customer data security in the insurance sector?

Testing strengthens customer data security by identifying vulnerabilities, ensuring compliance with regulations, and safeguarding against cyber threats, bolstering trust

Are there specialized tools for software testing in the insurance sector?

Yes and these specialized testing tools streamline quality assurance, from policy validation to claims processing, ensuring accuracy and compliance.

What benefits do cloud-native applications bring to insurance companies?   

Scalability, flexibility, and cost-efficiency. They allow for rapid innovation, easy data access, and seamless collaboration, enhancing overall operational efficiency.

Can data modernization improve underwriting in insurance?

Data modernization provides insurance companies with better insights into risk assessment, resulting in more accurate pricing and reduced losses.

What are the main challenges in migrating legacy insurance systems to modern applications?

Migrating legacy insurance systems to modern applications can be challenging due to data migration, integration issues, and ensuring compliance with industry regulations. It requires careful planning and execution.

What are the current CX trends in the insurance industry?

Current CX Trends include Personalized customer experiences, digital self-service options, AI-driven chatbots for customer support, and data analytics to better understand customer needs and behaviors.

How is digital transformation changing customer interactions with insurance companies?

Digital transformation is revolutionizing customer interactions with insurers through AI chatbots, online policy management, and mobile apps, offering convenience and efficiency.

Is data security a concern with cloud implementation in insurance?

Yes, data security is a significant concern in cloud implementation. It’s crucial to ensure robust encryption, access controls, and compliance with regulations to protect sensitive information.

What are some major challenges in the insurance industry?

Major challenges are increasing cyber threats, evolving regulations, competition, and complex underwriting processes. Adapting to changing customer expectations is also a significant challenge.

How to choose the right insurance provider for my digital transformation journey?

To choose the right insurance provider for your business, consider factors like coverage options, financial stability, customer service, and pricing, aligning with your specific needs.

Should insurers integrate with insurtech platforms?

Insurers can benefit from integrating with insurtech platforms to enhance customer experiences, streamline processes, and access advanced data analytics for better decision-making.

How can insurance companies benefit from API integration?

Fosters connectivity, improving data exchange with partners, and enhancing adaptability to market changes.

Can API integration be used for real-time quotes and policy issuance?

Yes, API integration  allows for quick access to external data sources and facilitates real-time interactions with customers, improving service efficiency and customer satisfaction.

How can a system integrator help insurance companies with legacy systems?

System integrators help insurance companies by modernizing legacy systems, improving data flow, and reducing operational costs.

What strategies are insurers using to future-proof their applications?

Insurers future-proof applications by embracing microservices, cloud technologies, and modular architectures, allowing for flexibility and scalability

What are the costs associated with application maintenance in insurance?

Application maintenance costs in insurance encompass software updates, security enhancements, and performance optimization, ensuring systems remain robust and efficient.

What are the benefits of using insurtech solutions?

Insurtech solutions offer benefits such as personalized policies, quicker claims processing, and improved customer engagement, driving industry innovation

What are common risks covered by tech insurance policies?

Tech insurance policies commonly cover risks such as data breaches, cyberattacks, intellectual property disputes, and technology errors, providing comprehensive protection.

How is Insurtech Better than Traditional Insurance?

Insurtech is superior to traditional insurance due to faster, personalized services, greater transparency, and innovative products tailored to evolving customer needs

What is the role of insurance technology in enhancing CX?

Technology plays a vital role in CX enhancement in insurance by enabling digital platforms, predictive analytics for risk assessment, and mobile apps for policy management, making interactions more convenient and efficient.

What are some emerging trends in insurtech?

IoT-enabled policies, blockchain-based claims processing, and AI-driven underwriting, all designed to streamline operations and improve customer engagement.

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