From Downtime to Uptime: How Quinnox Ensured 100% BAU Continuity with Calypso Application Support for a UK Hedge Fund

Quinnox set up a team of experienced Calypso resources to provide L2 and L3 support. The support activities included the following:

• • L2 Support.
  • Service business user requests, like running on demand reports, on demand run of scheduled jobs, setting up of contracts, user management, workflow management.
  • Performing Data Reconciliation, manually OR writing custom code to automate reconciliation process.
  • Release of Calypso application upgrades and patches to production environments.
  • L3 Support.
  • Enhancements that need a code change.
  • Regression Testing.

As part of the support provided by Quinnox, we developed a customized JAVA based Monitoring tool and configured the reporting dashboards. We also managed the engine service desk and configured app management for effective job monitoring.