10 Top Incident Management KPIs & Metrics
Understand the top 10 incident management KPIs every organization needs to track, calculate them accurately, and apply for measurable.
Read moreFrom Downtime to Uptime: How Quinnox Ensured 100% BAU Continuity with Calypso Application Support for a UK Hedge Fund
Client overview
A major U.S. financial institution benefits from a team of Calypso specialists with a proven methodology to meet critical deadlines.
Impact Table
Key Metrics |
Impact |
| Service Continuity | 100% uninterrupted BAU operations |
| Issue Resolution Speed | Faster turnaround time for critical issues |
| Incident Prevention | Root Cause Analysis for long-term stability |
| Automated Reconciliation | Reduced manual effort & improved accuracy |
| Customized Monitoring Tools | Real-time insights for proactive support |
| Calypso Upgrade Management | Smooth release of patches & upgrades |
| User Support Efficiency | Faster response to business user requests |
Business need
A leading Hedge Fund in UK was looking to partner with a Calypso expert to provide production support for:
- Commodity Derivatives
- Equity Derivatives
- Credit Derivatives
- Fixed Income
- FX Derivatives
The client also required us to monitor jobs for uninterrupted BAU (Business As Usual).
Solution
Quinnox set up a team of experienced Calypso resources to provide L2 and L3 support. The support activities included the following:
- L2 Support.
- Service business user requests, like running on demand reports, on demand run of scheduled jobs, setting up of contracts, user management, workflow management.
- Performing Data Reconciliation, manually OR writing custom code to automate reconciliation process.
- Release of Calypso application upgrades and patches to production environments.
- L3 Support.
- Enhancements that need a code change.
- Regression Testing.
As part of the support provided by Quinnox, we developed a customized JAVA based Monitoring tool and configured the reporting dashboards. We also managed the engine service desk and configured app management for effective job monitoring.
Benefits
- 100% service continuity.
- Faster turn-around time for issue resolution.
- Root Cause Analysis of Incidents and Tickets to plan preventive actions.
- Supporting business users during testing of changed functionality in UAT environments.
Related Insights
Blogs
Qinfinite
Blogs
Qinfinite
How Application Rationalization Drives Effective IT Modernization
Explore application rationalization from a business lens, learn what it involves, its role in modernization, key metrics, and measurable.
Read more
Blogs
Qinfinite
How Knowledge Graphs Bridge the Gap between IT and Business
Discover what knowledge graphs are, how they align IT and business teams, and how leaders can implement them responsibly.
Read more