Proud to be featured in HFS Challenger Series

Tear Up Your
Tier-1 Playbook:
How Quinnox is Rewiring
Enterprise Service Delivery

Read the report: An HFS Challengers’ Code analysis distilling
Quinnox’s playbook strategy, operating model, and
AI-native execution to help enterprise leaders pressure-test
incumbents and make smarter sourcing decisions.

Overview
Quantified Business Impact
Our Purpose
Key Takeaways
Download the full HFS report

Overview

Traditional Application Management Services (AMS) was built for stability, not speed. As incident volumes rise faster than headcount and digital estates become more interconnected, people-heavy Tier-1 models are proving too slow, too opaque, and too expensive to flex across run, change, and build.

HFS research shows that leading CIOs are breaking this pattern by redesigning AMS around outcomes rather than effort. Instead of scaling people, they are building delivery engines that emphasize throughput, transparency, and adaptability where services behave more like software and execution is increasingly AI-mediated.

Our Purpose

To bring together the best of technology and our people to supercharge progress.

" Partnering with Quinnox has transformed how we manage IT operations at Yankee Candle. Their AI-driven, Services-as-Software model seamlessly blends automation, intelligence, and delivery excellence. What’s even more impactful is how the solution has minimized our dependence on manual interventions and SMEs, while giving us real-time visibility across our Oracle and non-Oracle environments. The Qinfinite platform has enhanced visibility, reduced manual dependencies, and strengthened system reliability. "

— Dan Gustafson,

SVP, Information Technology & CIO, Newell Brands

Key Takeaways

Why people-heavy AMS models are no longer sustainable in complex, always-on environments.

Where Quinnox is delivering measurable gains in resolution speed, cost efficiency, and operational reliability.

How CIOs can transition to AI-mediated service delivery without disrupting business continuity.

How Services-as-Software redefines AMS around throughput, transparency, and outcomes.

What distinguishes a true AMS operating-model redesign from incremental automation?

Download the full HFS report

Download the full HFS report to learn why it’s time to tear up the Tier-1 AMS playbook and how Quinnox is enabling enterprises to run, change, and build with greater speed, clarity, and economic control.