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How Quinnox Resolved Missing Order Issues Using AI-Based Image Recognition for a Leading US Supply Chain Company

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Overview

The customer was experiencing significant challenges in their operations, including revenue leakage and damage to their goodwill. These issues stemmed from package losses in the warehouse before transit, leading to delays in customer deliveries and dissatisfaction. 

Business Need

Customer was facing revenue leakage and goodwill issue due to: 

    • Package loss in warehouse, before transit 
    • This is leading to delay in customer delivery 
    • Currently there is no visual verification of items being delivered 

The Quinnox Solution

    • Captured images from cameras mounted across warehouse premises for AI/ML model training 
    • Analyzed box positions and presence on pallets using image processing techniques 
    • Implemented deep learning algorithms (YOLO, SSD, ResNet50) for accurate image classification 
    • Stored model predictions and output files securely on Azure Cloud database 
    • Developed a user-friendly UI/UX interface to visualize model predictions and enable quick issue identification 

Business Benefits Delivered

  1. Revenue leakage decreased by 92%. 
  2. Better customer satisfaction due to order management 
  3. Accurate and automated system developed to reduce human error 

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