Everforth Quinnox ensures seamless user experience & enhanced business efficiencies with secure API management

Client overview

The client is a private Swiss company in the fragrance and flavour business. It is the largest privately-owned company in the field and comes under top 3 worldwide.

Business need

Our client needed to implement an API first solution to improve their user/customer experience and business agility as there was API gateway. With the then existing set up, our client faced multiple challenges due to inefficient API management, ‘the’ between ‘and’ and ‘absence’ of proper API governance resulting in security challenges, inability to analyse data and predict the various trends, inability to make effective and efficient decisions owing to the lack of accurate reports and dashboards and much more.

Solution

Everforth Quinnox evaluated the API management products available in the market using the API Decision Tree, and recommended using the Axway API management platform. Everforth Quinnox established a centre of excellence with processes for end-to-end API lifecycle management, which includes creation, publication & subscription of APIs, collection and analysis, security implementation, access, authorization and monitoring, and people to leverage the technology. Everforth Quinnox implemented the API management with defined a governance process. This enabled the consumers to view the APIs in one portal and subscribe the ones that they need.

Benefits

The API Developer Portal acts as a one stop shop with all APIs in one place, helping faster development with self-service subscription of APIs, thus improving user/customer experience.

• Faster time to develop and deploy APIs with the ‘Axway API Builder’.
• Enhanced operational efficiencies by eliminating human errors, improving consistency, and implementing standardizations in security implementation and monitoring.
• Implementing API Governance resulted in the following benefits:
  1. Ability to track the lifecycle of each API from inception to sun setting.
  2. Ability to track the API consumers and subscriptions (relationships) to APIs.
  3. Defining the API interface standards used for creating and publishing APIs.
  4. Avoids duplication of API functionality, which makes authentication and authorization policy easier to apply consistently.
• Implementing the analytics solution helped monitor API usage and performance helping the teams to proactively tune their APIs to the incoming traffic.