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Home > Case study > How Qinfinite’s Hire-to-Retire Process Automation Helped a Leading UK Bank Achieve 80% Reduction in MTTR

How Qinfinite’s Hire-to-Retire Process Automation Helped a Leading UK Bank Achieve 80% Reduction in MTTR

Qinfinite-Chaos-Engineering

About the Client:

A leading UK-based bank operating in a highly regulated financial environment. The bank is focused on modernizing its operations with automation while maintaining strict compliance and security standards. 

Customer Challenges

The client faced significant operational and compliance-related hurdles in managing employee lifecycle events—specifically the Joining-Moving-Leaving (JML) process. Key challenges included: 

  • Complex Access Management across 70+ SaaS Applications 
    Ensuring timely, accurate provisioning and de-provisioning of user access was critical due to the sensitivity of financial data and systems. 
  • Fragmented Request Sources 
    Access requests originated from multiple channels, including HR systems, department heads, and exit ticket workflows. This fragmentation introduced delays and coordination difficulties. 
  • Strict Compliance Constraints 
    Regulatory requirements mandated that access management must remain fully in-house, ruling out outsourcing and increasing the need for secure, compliant automation. 
  • Manual Effort and Error Risk 
    A significant amount of manual effort went into mapping roles, provisioning access, and maintaining compliance logs. This increased turnaround time and raised the potential for human error. 

The Quinnox Solution: Qinfinite Automation Platform

Quinnox deployed Qinfinite, our proprietary AI-powered intelligent Application Management (iAM) platform to completely automate the H2R (Hire-to-Retire) process across the JML lifecycle. By leveraging Qinfinite, bank could successfully transformed its JML process into a fully automated, AI-powered, and compliance-aligned workflow, significantly reducing manual effort, minimizing risks, and improving user satisfaction.  

Here is the process we followed to achieve tangible business benefits: 

End-to-End Workflow Automation

  • Diverse Integration Capabilities 
    Integrated with systems using a mix of API-based, SCIM-based, and RPA (web-based) automation to connect over 70 SaaS applications. 
  • Role-Based Access Mapping 
    Automated mapping of job roles to predefined access templates, eliminating guesswork and inconsistencies. 
  • AI Agents for Intelligent Decision-Making 
    Qinfinite AI agents analyzed context and user roles to determine access needs and execute provisioning or revocation automatically. 

Compliance-Driven Architecture

  • Audit-Ready Documentation 
    Maintained a detailed audit trail of every action taken, supporting internal audits and regulatory scrutiny. 
  • Explainable AI 
    Incorporated explainable AI logic to provide traceable, data-driven justifications for every access decision. 

Business Benefits We Delivered

  • 100+ tickets automated monthly with zero human intervention. 
  • 2 FTE savings, reducing operational load on IT staff. 
  • 80% reduction in Mean Time to Resolution (MTTR) for access-related tickets. 
  • Helped achieve 9/10 Customer Satisfaction Score among end users and stakeholders. 

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