Key responsibilities of the CoE include:

• Data Governance Standards: Working closely with our clients to coordinate CRM business goals, best practices and processes.
• Best Practices and Build Standards: Enable, build competency, and embed expertise within individual lines of business through the creation of targeted improvement plans.
• Training and Change Management Guides: Training, certification, and skills assessment.
• Knowledge Management: Structured classification of standards, processes, and methodologies to guide development and support.
• Release Management: Plan, schedule, control the build, test, and deployment of releases to deliver new functionality required by the business while protecting the integrity of existing services.