How AI Is Transforming ITSM: Benefits, Use Cases, and Best Practices
Discover how AI is transforming ITSM by automating tasks, predicting issues & boosting service efficiency. Learn key benefits, use.
Read moreOur customer had developed an in-house Inventory Management System (IMS) that comprised of a complex and heavily customized code base on multiple technologies. They wanted to partner with a vendor to support their IMS, as they faced the following challenges:
Quinnox carried out a study phase to understand the application landscape, feature requirements and created a roadmap for feature additions. We ensured business as usual (BAU) while adding new features and increased the usability of the applications for the business users. Reverse engineered the code and created proper documentation of business processes, rules and sequences. Streamlined governance & reporting process.
Quinnox established a structured induction process for faster on-boarding & cross-training of resources and created a repository of operating procedures to ensure effective knowledge transfer. We also built an automated regression suite for improving development/ deployment cycle time and have daily or weekly release.
Quinnox transitioned and stabilized the Inventory Management System in less than 12 weeks. We also ensure the following:
Discover how AI is transforming ITSM by automating tasks, predicting issues & boosting service efficiency. Learn key benefits, use.
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