How AI Is Transforming ITSM: Benefits, Use Cases, and Best Practices
Discover how AI is transforming ITSM by automating tasks, predicting issues & boosting service efficiency. Learn key benefits, use.
Read moreThe customer representative had to perform various tasks such as canceling scheduled payments, editing login email, updating existing payment method, unenrolling autopay, deleting payment method etc., manually. The CSR had to process these tasks not just manually but also offline, which involved multiple screens and multiple clicks.
The Quinnox team created an app in Salesforce Service Cloud using Lightning to help the CSR in automating various features in a single screen. End user can reach out to CSR via call or email and ask for help related to the features mentioned above as well as additional CSR features such as enhanced view scheduled payments, enhanced audit trail, deep linking and search result message.
The key features of our solution include:
Discover how AI is transforming ITSM by automating tasks, predicting issues & boosting service efficiency. Learn key benefits, use.
Read moreDiscover how Quinnox redefines IT with its “Services as Software” model, combining AI-powered platforms, agile services, and a human-first.
Read moreLearn what FinOps is and how it helps organizations manage cloud costs effectively. Explore core principles, proven best practices,.
Read more