Quinnox manages L2 and L3 Production support for a leading hedge fund in UK

Business need

A leading Hedge Fund in UK was looking to partner with a Calypso expert to provide production support for:

• Commodity Derivatives
• Equity Derivatives
• Credit Derivatives
• Fixed Income
• FX Derivatives

The client also required us to monitor jobs for uninterrupted BAU (Business As Usual).

Solution

Quinnox set up a team of experienced Calypso resources to provide L2 and L3 support. The support activities included the following:

• L2 Support.
• Service business user requests, like running on demand reports, on demand run of scheduled jobs, setting up of contracts, user management, workflow management.
• Performing Data Reconciliation, manually OR writing custom code to automate reconciliation process.
• Release of Calypso application upgrades and patches to production environments.
• L3 Support.
• Enhancements that need a code change.
• Regression Testing.

As part of the support provided by Quinnox, we developed a customized JAVA based Monitoring tool and configured the reporting dashboards. We also managed the engine service desk and configured app management for effective job monitoring.

Benefits

• 100% service continuity.
• Faster turn-around time for issue resolution.
• Root Cause Analysis of Incidents and Tickets to plan preventive actions.
• Supporting business users during testing of changed functionality in UAT environments.