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Home > Case study > From Downtime to Uptime: How Quinnox Ensured 100% BAU Continuity with Calypso Application Support for a UK Hedge Fund

From Downtime to Uptime: How Quinnox Ensured 100% BAU Continuity with Calypso Application Support for a UK Hedge Fund

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Calypso application

Client overview

A major U.S. financial institution benefits from a team of Calypso specialists with a proven methodology to meet critical deadlines.

Impact Table

Key Metrics
Impact
Service Continuity 100% uninterrupted BAU operations
Issue Resolution Speed Faster turnaround time for critical issues
Incident Prevention Root Cause Analysis for long-term stability
Automated Reconciliation Reduced manual effort & improved accuracy
Customized Monitoring Tools Real-time insights for proactive support
Calypso Upgrade Management Smooth release of patches & upgrades
User Support Efficiency Faster response to business user requests


Business need

A leading Hedge Fund in UK was looking to partner with a Calypso expert to provide production support for:

    • Commodity Derivatives
    • Equity Derivatives
    • Credit Derivatives
    • Fixed Income
    • FX Derivatives

The client also required us to monitor jobs for uninterrupted BAU (Business As Usual).

Solution

Quinnox set up a team of experienced Calypso resources to provide L2 and L3 support. The support activities included the following:

    • L2 Support.
    • Service business user requests, like running on demand reports, on demand run of scheduled jobs, setting up of contracts, user management, workflow management.
    • Performing Data Reconciliation, manually OR writing custom code to automate reconciliation process.
    • Release of Calypso application upgrades and patches to production environments.
    • L3 Support.
    • Enhancements that need a code change.
    • Regression Testing.

As part of the support provided by Quinnox, we developed a customized JAVA based Monitoring tool and configured the reporting dashboards. We also managed the engine service desk and configured app management for effective job monitoring.

Benefits

  • 100% service continuity.
  • Faster turn-around time for issue resolution.
  • Root Cause Analysis of Incidents and Tickets to plan preventive actions.
  • Supporting business users during testing of changed functionality in UAT environments.

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