Quinnox Improves Digital Banking Efficiency and Customer Experience with Multi-Platform Application Development

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Multi-Platform Application Development

About the Client

A UK-based e-money provider that offers app-based transactions, splitting payments and driving wider sustainable finance initiatives.

The Client’s Challenge

  • The client wanted to build an application based on their existing e-money capabilities to support a seamless transition to current accounts. 
  • Required expertise and efficiency in executing several internal business processes around account approvals, loan underwriting, disbursements, and customer support
  • Address challenges around understanding regulatory guidelines around Strong Customer Authentication (SCA) & Payment Service Directive 2 (PSD2)

Solutions We Delivered

Our solution leveraged Quinnox Digital Bank reference architecture and service virtualization, enabling rapid prototyping and frequent comprehensive in-sprint automated testing. Here is a detailed list of the solutions we delivered to the client:

  • A React Native-based mobile app (for both iOS & Android), a GraphQL API experience layer, and a platform orchestration layer using Clojure
  • A message pipeline layer using Kafka and a data services layer using PostgreSQL, Glue, Redshift, and Athena. 
  • AWS cloud-native with containerization and microservices at its core to increase developer velocity via DevOps practices, including Infrastructure as code
  • Three cross-functional (product & engineering) squads for accounts, payments, and lending
  • DevOps Tools like Concourse CI, Terraform, Datadog, GitLab, and Grafana to maximize agility and accelerate the development process

Results Achieved

We developed a multi-platform, consumer-facing mobile app for transaction management, reconciliation, customer provisioning & due diligence, KYC & AML, payments, fraud monitoring, consumer lending, and arranged overdrafts. 

  • Reduced customer query response time by 70%
  • Increased bank’s user base by 8X
  • Improved customer experience, reduced customer churn, and extended customer tenure
  • Domain specialization of Quinnox product analysts helped reduce backlog creation time by 40% for regulatory guidelines around Strong Customer Authentication (SCA) & Payment Service Directive 2 (PSD2)

About Quinnox

Quinnox is your agile, business-results-driven digital technology partner. With the power of human and applied intelligence, we simplify business processes, improve customer experiences, and create exceptional business value for forward-thinking enterprises.

With the combination of cognitive solutions, conversational platforms, SaaS solutions, human and applied intelligence, we capitalize on new technologies to accelerate growth, innovation, efficiency, and resilience. Our data-driven digital solutions unlock the hidden potential of your business across your digital value chain, helping to accelerate success, today and tomorrow.

Visit us at www.quinnox.com | [email protected]

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