facebook

Quinnox implements Salesforce for leading bottling & distribution company, increasing operational efficiencies

Customer Programs

Business need

Some of the key challenges that the customer faced included:

  • Delayed turn-around time for the development / upgrade of the existing application on Lotus Notes.
  • High license, software maintenance, development, upgrade and implementation costs.
  • High dependency on manual effort for managing and maintaining complicated developments.
  • Inability to customize the customer programs for each customer, region-wise.
  • Inability to integrate end-to-end with the pricing engine.

Solution

Quinnox reengineered the existing solution to provide ability to document, manage documents as well as business and application logic for all Customer Programs.

The solution included the following:

  • Design and development of the workflow in the force.com platform to review and approve Customer Programs before submitting for approval.
  • Design workflows to ensure that information for each program will be provided to users, based on their access permissions.
  • Develop a single window for users to vote/revote on Programs, tally votes, post questions and report execution issues about Customer Programs.
  • Automate and customize the scheduling of the report generation.

Related Insights

Blogs
Next-Gen AMS

Why Test Observability is Key to Enhancing Software Quality and Performance 

Discover the potential of test observability in enhancing software testing efficiency with real-time data insights, and achieve significant cost.

Read more
Blogs
AMS

Move beyond AIOps: The Future of Intelligent Application Management with Qinfinite

Discover key challenges with AIOps and how Qinfinite’s Intelligent Application Management (iAM) advances digital ecosystem management to the next.

Read more
Blogs
AMS

The Future of IT Operations: Why Application Observability is Key to Reducing Downtime and Boosting Performance

Optimize your IT operations for downtime reduction and enhanced performance with real-time business-driven insights by application observability platform.

Read more
Contact us