Quinnox reduces 20% of maintenance cost for leading provider of integrated environmental solutions

Business need:

The client needed a vendor to solve very large and complex Supply Chain and Logistics problems due to a large amount of data creation and processing. They also needed help to create analytical reports that can help businesses arrive at intelligent decisions.

A major challenge that the client faced was the absence of an application for route optimization, planning, scheduling, dynamic dispatching, mobile communication and GPS real-time asset tracking. Moreover, they needed a strategic AMS partner to support and provide quick resolution of Production failures on a 24×7 basis.

Solution:

Quinnox set up an Offshore Delivery Centre in its Bangalore premises and took joint ownership of all development, enhancement, maintenance and support activities. Leveraging on the Quinnox QuickACT methodology for the transition of production support activities, Quinnox offshore team engaged with the business user like Dispatchers, Routing Analysts, Drivers and Supervisors to ensure that all issues are resolved. The Hybrid Framework that Quinnox developed ensured high reusability and reduced dependency on resources. We also developed reporting services based on industry standards and best practices.

Quinnox AMS services catered to most business areas that have customer services with almost 20+ technologies (Java, .NET, Oracle, User experience, CMS, Data Warehousing, Enterprise Business intelligence, Integration, AS-400, Microsoft Technologies).

Benefits:

• 20% Reduced maintenance expenses by achieving 20% cost savings.
• $6B Successful transition and support of the client’s key business critical tracks (Collections, Disposal, Information Management, etc.) that generate over $6B in revenue released client resources to focus on strategic initiatives.