linkedin Delivering great customer experiences for business excellence | Quinnox

Quinnox helps improving operational efficiencies and improve customer experience through effective fleet management solutions.

OVERVIEW

The leading provider of comprehensive waste management services in North America, providing services that range from collection and disposal to recycling and renewable energy generation.

BUSINESS NEED

Client needed to improve operational efficiencies and safety for drivers, improve customer experience and drive revenues through effective fleet management.

SOLUTION

Quinnox implemented a third-party solution that enabled static images and video capture capabilities on trucks.

  • Images are captured while doing pickups of bins and garbage disposal
  • Uploaded Images are available in the cloud to identify overloaded bins
  • Captures geo-coordinates of bin locations – co-relating and leveraging data

BENEFITS

  • Ability to intelligently identify overloaded bins and capture the status to charge the customer accurately.
  • Improved transparency in billing and customer communication.
  • Strengthened driver safety.
  • Enhanced customer experience and driver efficiency and safety.
  • 70 – 80% accuracy in capturing latitude/longitude with the correct customer/container for commercial.
  • Configured and rolled out this solution for 67% of commercial trucks.
  • Implemented a pilot for 60 residential trucks.
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