This leading name in telecommunications has a world-class product portfolio of smartphones, tablets, wireless accessories, and other advanced video and data-driven technology devices. Yet, the company found itself lagging in its own B2B operational processes due to reliance on a limiting application supported by a third-party vendor.
This situation caused longer on-boarding times, as well as several support issues. These included time-consuming coordination due to multi-player integration in the very limited B2B environment, as well as a lack of report generation capabilities for FTP transactions.
Increased costs were also a problem. There were higher expenses associated with multi-player co-ordination and extended on-boarding time. Plus the ever-increasing fees related to maintenance of this third-party B2B application was an incentive for this global company to seek a more cost-effective and efficient solution.
“Quinnox helped us reduce nearly one thousand tickets per month after the new release late last year, then we moved to MOND. They helped us achieve a seamless migration to MOND, plus the roll outs of the individual components all went very smoothly.” - IT Director
To help move away from this costly and timeconsuming B2B application, this company partnered with Quinnox. Leveraging its knowledge of the client’s environment, they deployed a B2B solution built on the MOND Cloudware platform. Prior to migration, Quinnox gathered business insight related to the client’s trading partner transactions and defined an incremental support transition methodology for faster and smoother transitions.
Collaborating with the client’s trading partners was an essential component of this successful engagement on several levels. The Quinnox team worked with the trading partner to thoroughly assess and plan a seamless strategy that would overcome any known or potential testing challenges during migration. They also collaborated closely with them to resolve issues that surfaced, and provided customized dashboards for each trading partner, according to their requirements.
Constant monitoring and the high availability of a dedicated support team helped to make infrastructure management easier as well. Seamless migration was achieved by allowing any-to-any file formatting and straightforward migration to new RN versions. Others important highlights of the Quinnox solution include.
With the seamless transition from a slow, troublesome and costly B2B application supported by a third-party vendor, to a cloud-based platform, this leader in telecommunication technology realized many significant benefits. Major categories of improvement with the migration to the cloud include:
Single dashboard from BAM and B2B transactions monitoring
End-to-end traffic visibility with dedicated backing for test and production instance
Improved operations and processes
Overall, the company realized increased agility and faster time to market, as well as scalability on demand. This trouble-free migration to the cloud has helped this global telecommunications company realize immediate benefits, as well as lay the foundation for future growth, cost savings, and greater trading partner collaboration.