Quinnox Helps a Leading Waste Management Company Improve Truck Fleet Productivity by 50% and Customer Service by 20%

Download PDF

Environmental solutions provider

About the Client

Our client is a leading comprehensive and integrated waste management and environmental solutions provider. The company offers recycling, garbage collection and disposal, and dumpster rental services to help save energy, reduce waste, and create sustainable products.

The Client’s Challenges

Client’s Challenges
  • Managing and tracking 50K+ truck fleets servicing 30M customers across the USA
  • Modernizing slow and lagging legacy home-grown platform operating on IBM- iSeries
  • Lack of IT skills to migrate the legacy system
  • Building big data platform to get real-time insight on trucks, AI-enabled route optimization & support for predictive maintenance.
  • Doubling share value by probing revenue & margin
  • Difficulty in pace layering to define platforms, apps, and time frames as part of modern application strategy
  • Enhancing employee UX to support migration to the AWS platform with Amazon DynamoDB

Solutions We Delivered

The legacy system’s modernization can be challenging, time-consuming, and costly. However, with years of experience and expertise in legacy systems like AS 400, home-grown systems, ERPs, etc., and a team of 100+ Solution architects across various technologies, Quinnox ensured the modernization of legacy systems without any disruption and with flexible and innovative pricing models to address funding challenges.

Considering the challenges and needs of our client, here is the list of top-notch tech-agnostic services and solutions we delivered to support the client’s digital journey and modern application development objectives.

  • Developed specific apps providing gamified learning experience & automation using GPS & AI to transform the field force of their fleet, enhance customer engagement, achieve higher operational efficiency, and identify new sources of revenue
  • Implemented image capture app combining photo & GPS co-ordinates
  • Innovation factory supported rapid proto typing & dev of MVPs for testing
  • Provided customer journey mapping + agile toolkit to help reduce development time & cost by 25%
  • Helped build a cloud-based testing platform to save 30% dev-to-release time
  • Implemented Service Transition Strategy to create self-sufficiency with solid knowledge base & supporting artifacts

Outcomes Achieved

Outcomes Achieved
  • Improved productivity by 50% and predictability by 30%
  • Improved & personalized services for 30K+ customers
  • Improved call handling time by 70%, call volume by 20%, and CSAT by up to 20%
  • Helped achieve a 70% spike in monthly billing options for new e-commerce apps
  • Saved $2M on route optimization and 20% on accident reduction
  • Doubled share price in only two years

About Quinnox

Quinnox is your agile, business-results-driven digital technology partner. With the power of human and applied intelligence, we simplify business processes, improve customer experiences, and create exceptional business value for forward-thinking enterprises.

With the combination of cognitive solutions, conversational platforms, SaaS solutions, human and applied intelligence, we capitalize on new technologies to accelerate growth, innovation, efficiency, and resilience. Our data-driven digital solutions unlock the hidden potential of your business across your digital value chain, helping to accelerate success, today and tomorrow.

Visit us at www.quinnox.com | [email protected]

Related Insights

Case study

Quinnox’s customized supply chain solution helps reduce the TCO for our client

Quinnox assessed and analyzed the product architecture and recommended replatforming to Spring framework.

Read more
Case study

A globally recognized cloud-based vendor management solution to enable quick turnaround time

In its early stage of inception, the client required a SaaS-based platform for highly configurable Vendor Management System.

Read more
Case study
Chaos Engineering

Enhancing a logistic company’s supply chain resilience with Chaos Engineering

Our client is the largest independent mail, courier and logistics operator in the UK and Ireland

Read more
Contact us