Top
NEC - Manufacturing / ebiz
Improving profitability and operational efficiency was the prime mover in this e-business initiative.
Our customer, the leader in the Japanese PC sales market, wanted to leverage the power of the web to address the entire "customer-digital-life-cycle" and thereby, achieve its business objectives.
Using our expertise in providing e-business solutions, we created a series of successful applications that ranged from interactive knowledge sharing amongst employees to innovative services for the customer. These highly efficient web-based applications include:
- Online malls, which connect shoppers and vendors online, apart from providing a shop / store administrator.
- Customer points redemption system, which is used to attract buyers and induce them to make repetitive purchases, using interactive technologies that make it extremely quick and highly scalable.
- Web-based knowledge portal, which can be accessed by employees across the customer's global offices and is especially useful for service staff to share their expertise amongst themselves.
- CRM help desk, which provides customers with immediate solutions to their problems and instant gratification of their queries in a rich digital environment.
The customer continues to realize significant cost savings on account of these hugely successful enterprise applications built using BroadVision. Each of the solutions deployed by us was both robust and scalable, and at the same time, exceeded the stringent quality standards of our customer. The domain knowledge of our experts impressed the customer and the ability of our project teams to meet tough deadline won them accolades.
Quinnox's contribution to the customer's business objectives is reflected in the enduring business relationship with the customer, that continues even today.