Your customer’s needs, behavior and habits are changing.
You may have already felt the need to re-think your Customer Relationship Management (CRM) strategy to keep pace with social media. Maybe you’re considering a cloud-based CRM solution to take advantage of the lower total cost of ownership. Maybe you’ve already implemented a CRM solution, but are now wondering how to integrate it with your financial and backend systems. Or maybe you’re considering a hybrid CRM solution that can give you the best of both worlds.
Quinnox’s CRM services can help you keep pace with your customers’ changing needs.
Our CRM services are designed to help you implement, upgrade, migrate, streamline, integrate or maximize your CRM solution.
- Why choose Quinnox?
- What Quinnox Offers
Because our talented team of engineers is experienced in:
- migrating to cloud-based CRM solutions such as Oracle CRM On Demand and Salesforce.com
- upgrading Siebel CRM systems using our onsite/offsite model to lower the cost of upgrades by as much as 30-50%
- building and implementing mobility and MDM processes and solutions
- streamlining lead-to-cash processes using sales force automation, pipeline management, order processing and management, and integration with backend and financial tools
- developing social network-based solutions (Facebook, Twitter) that allow instantaneous responses to customer feedback
- providing 24x7 support for ETL and BI
- CRM Strategy
- CRM Roadmap
- Upgrade Planning
- Deployment and Rollout Readiness
- Business Analysis
- Configuration and Customization
- Interfaces
- Integration with in-house systems (AD, Outlook, etc.)
- Data Processes
- Rollout Planning
- End-user Support (Training, Delivery)
- Business Analysis
- Assessment of Need / New Features
- Upgrade Strategy / Upgrade Planning
- Functional Upgrade
- Technical Upgrade
- Testing
- Training and User Change Management
- Go-live and Support
- Test Strategy
- Testing Architecture
- Test Planning
- Test Execution
- Test Automation
- Level 1 Support via Phone / Email
- Level 2 Support (Issue Resolution)
- Level 3 Support (Root Cause and Prevention)
- System Monitoring
- System Administration
- Enhancements
- Business Analysis
- Data Warehouse Architecture
- Software Evaluation
- Software Installation
- ETL Planning, Development, Testing
- Report Development
- Report Delivery
- Go-live and Support, Ongoing Enhancements
