A leading manufacturer and marketer of home appliances worldwide, the company deals in products like laundry appliances, refrigerators, cooking appliances, dishwashers, and mixers and other small household appliances. They also sell products to other large branded manufacturers, distributors, and retailers for resale in North America.
To provide an optimal way of gathering product information through a Web Marketing Interface where all information can be distributed to various departments such as eBusiness, Sales Training, Merchandising, Supply Chain, external agencies, etc.
Our experts in the MDM, CRM 5 and development technologies used WebDynpros to create two applications:
- MRP Sales Release: A standard Sales Release business process, consisting of the creation, maintenance and distribution of new product information to R/3 Master Data and to MDM for further enrichment
- MRP Data Enrichment: A standard product marketing enrichment process, consisting of the ability to enter, edit, search and export product information from MDM.
- Quinnox's experience with CRM 5.0, MDM and development using WebDynpros allowed for accurate analysis and rapid progress in areas that were lagging behind thereby putting the project back on schedule
- Deployment of an offshore based team with planned onsite rotations maintained budgets
- Smooth and on-time integration of the applications with the SAP MDM system
- CRM 5.0
- NetWeaver stack 7.0
- WebDynpros for ABAP
- MDM API's
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One of the largest service providers of the supply chain and specialized distribution of electronic products, this client offers its best processes, technologies and operating methodologies available as part of an integrated line of market specific Solutions Suites. Each suite comprises of several optimized "solution packages" designed to help their customers manage a particular supply chain activity - efficiently and cost-effectively.
- To provide development and BI services for the various phases of the SAP implementation and provide post production support for each go-live
- To create intellectual property in the customer's business practices that can be deployed around the sites (Americas, Europe and Asia) where the project is being implemented
- We formed a core project team well versed in the technologies that were being implemented (e.g. RF integration, Solution Manager, Customized serial number generation, BOM pricing, transfer of ownership, custom complaint forms and processing, EDI)
- We created a repository of tools and documentation relevant for ModusLink to increase productivity and speed of development for the subsequent phases of the project
- An efficient team to support roll-outs
- A centralized documentation process and methodology to reduce risk and cost of future implementation
- Considerable reduction in development time and effort because of development of tools and common function libraries
- A grip on development budgets maintained with an offshore and scalable India based team
- ECC 6
- SAP Solution Manager
- Bolt-ons and integration with customer systems
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The client is a leading manufacturer, marketer and distributor of adjustable-firmness beds and other sleep-related accessory products in US and Canada. They distribute products through retail, direct marketing, and e-commerce channels primarily to end users, home furnishings retailers, and specialty bedding retailers.
The client had a collage of custom developed systems that was impeding their ability to compete and expand. The client chose to implement SAP in order to build the foundation for expansion globally. The client attempted to use a "ready made" blue print provided by a software integrator. This attempt did not succeed as the "ready made" design had gaps with the business requirements that could not be bridged. The complete project had to be revamped.
Quinnox restarted the project using a conventional "Blueprint > Realization > Acceptance > Go-live" approach utilizing the Global Delivery Model. A mix of experts from the CRM, Supply Chain, Finance, BI, Custom Development, Infrastructure and Testing domains collaborated along with the client's team. We provided the quality processes and management oversight to tackle any risks that would emerge due to the aggressive timeline.
Quinnox's experience in CRM 5.0 and BI 7.0 allowed for rapid progress in areas that were lagging behind, thereby putting the project back on schedule.
- A mix of onsite-offshore professionals allowed the client to continue the implementation without disproportionate increase in budgets
- The client's business process familiarity and knowledge was translated into a cost effective support and rollout model after go-live
- Our automated testing using Mercury tools helped to jump start a testing strategy, plan and creation of scripts
- The implementation set the foundation for scaling up in US as well as internationally
- Ease of maintenance achieved because of migration to a single application instead of a collage of custom developed applications
- IS-Retail on ECC 6.0
- CRM 5.0
- BI 7.0
- SAP Solution Manager
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A leading organization in the design, manufacture, and marketing of branded apparel and related products globally. The products are distributed through specialty stores, departmental stores, national chains, and mass merchants, as well as through licensees and distributors, and company operated retail stores.
The client embarked upon an SAP implementation to support the global Sales and Supply Chain functions. The project needed extensive subject matter expertise to support complex configuration and customizations of its order management and supply chain planning process. A large volume of custom objects had to be created to support custom functionality and integration with other systems (including RF enabled logistics). All these also had to be tested in a multi-phase implementation across business units and geographies.
- An onsite team of Order Management and Supply Chain subject matter expertise
- An offshore team to create and maintain the large number of custom objects, leveraging the global delivery model
- A testing competency center at our development center in India to create, automate and execute tests using Mercury Quality Center.
The key features of the solution built by Quinnox included:
- Extensive development of custom transactions to support the business practice of accommodating varying order management processes for business partners
- Custom developed integrations with RF systems to support logistics operations
- Custom developed interfaces with non-SAP planning and MRP applications
We provided the client with 24X7 support for ABAP and eBusiness development in order to support the aggressive time schedule utilizing our solution centers in India.
Quinnox delivered the configuration, development and testing services to the satisfaction of the client. We continue to be a key partner for this client and are now part of the strategic planning process with an aim to lower the overall cost of ownership of IT assets.
- SAP R/3 4.6
- SAP AFS 3.0
- BI 3.5
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A leading organization in the design, manufacture, and marketing of branded apparel and related products globally. The products are distributed through specialty stores, departmental stores, national chains, and mass merchants, as well as through licensees and distributors, and company operated retail stores.
The client embarked upon an SAP implementation to support the global Sales and Supply Chain functions. The project needed extensive subject matter expertise to support complex configuration and customizations of its order management and supply chain planning process. A large volume of custom objects had to be created to support custom functionality and integration with other systems (including RF enabled logistics). All these also had to be tested in a multi-phase implementation across business units and geographies.
- An onsite team of Order Management and Supply Chain subject matter expertise
- An offshore team to create and maintain the large number of custom objects, leveraging the global delivery model
- A testing competency center at our development center in India to create, automate and execute tests using Mercury Quality Center.
The key features of the solution built by Quinnox included:
- Extensive development of custom transactions to support the business practice of accommodating varying order management processes for business partners
- Custom developed integrations with RF systems to support logistics operations
- Custom developed interfaces with non-SAP planning and MRP applications
We provided the client with 24X7 support for ABAP and eBusiness development in order to support the aggressive time schedule utilizing our solution centers in India.
Quinnox delivered the configuration, development and testing services to the satisfaction of the client. We continue to be a key partner for this client and are now part of the strategic planning process with an aim to lower the overall cost of ownership of IT assets.
- SAP R/3 4.6
- SAP AFS 3.0
- BI 3.5
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The organization is a leader in the manufacture of luxury faucets and fixtures in North America.
- To provide ABAP development support utilizing an offshore delivery model
- Configuration and customization of SAP Knowledge Management Portal
- Cost effective ABAP support: An expert pool to execute enhancements and ticket based maintenance
- Knowledge Management Portal: A solution with custom Java programs and SAP Portals configuration to meet the client's requirements
- An enormous reduction on maintenance effort was gained due to a fixed size ABAP team with management responsibility of deliverables and utilization focused on meeting all the requirements through configuration
- Reduction in user training effort and cost with a simple and user-friendly navigation
- Reduction in manual errors by automating the knowledge management process
- SAP R/3
- SAP Enterprise Portal and Knowledge Management Portal
- Java iViews
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This organization is a Scotland based B2B organization providing innovative and dynamic consumer service, insight and fulfillment solutions to support our clients' customer relationship management (CRM) programmers. The company operates in 11 countries in Europe besides UK.
The client manages the delivery process from the prescription stage to delivery and order refills of contact lenses. They had an SAP CRM 2.0 installation that used to operate the call center and the customers' business. However, due to the limitations of the existing functionality (namely WebIC) the client decided to implement CRM 4.0 (not an upgrade). This would let the call center and the customer-facing business teams to operate seamlessly across geographies and improve on their service level metrics.
- We implemented a multi-lingual SAP R/3 version 4.0 covering businesses in 11 countries in Europe
- Quinnox was the partner of choice for the design, testing, business acceptance post golive support
- Our offshore team delivered the project with minimal onsite presence
- Improvement in Call Center metrics utilizing the CRM 4.0 implementation
- Proprietary business processes have been incorporated by extensive customizations in CRM 4.0
- CRM 5.0 upgrade is being planned for including additional functionality
- SAP CRM 4.0
- SAP Solution Manager
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