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16x5 Operations Support For A Fortune 500 Office Supplies Giant
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| Client |
The Client is a Fortune 500 office supply giant with revenues of over $8 billion and world leader in business-to-business office product solutions.
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| The challenge |
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Most trading partners provided a diverse set of standards and customization to the B2B process requiring maximum efficiency from the IT team to incorporate changes and manage transactions swith near-zero business down time |
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Multiple formats and multiple channels of delivery of these documents create a unique challenge of minimizing maintenance overheads and quicker turnaround on changes requested |
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